How do I know if my item can be repaired?

Our goal is to repair everything we can, but each repair is different. Sometimes, well-worn garments turn out to be straightforward repairs. Conversely, repairs on newer items that have seen a lot of damage can be extensive and deemed unrepairable. We do our best to check each garment with accuracy and consistency before making a determination.

If you have a small hole or tear, a patch of Tenacious Tape is usually all you need. Tenacious Tape is a fix that lasts and does not affect the warranty or our ability to make future repairs. Interested in trying a self-repair? We’re happy to send you a patch kit! Please fill out the repair form (see the bottom of this page) to get started. 

Here are a few things we are unable to repair: 

• Delaminated items (interior lining flaking off)
• Replenishing down loss that occurred without damage
• Pilled fleece/sweaters (try these tips) to remove pills)
• Stains (check out our (stain removal guide)
• Numerous holes/tears - More than 6 separate holes on the garment
• More than three broken zippers
• Threadbare items
• Boxers, briefs and underwear
• Shorts liners/elastic waistbands (Baggies/running shorts)
• Baselayers (Capilene) 
• Tank top/swimsuit straps
• Socks and gloves
• Select wheeled luggage
• Waterproof packs and bags
• HydraPak Reservoirs - We are unable to repair or replace HydraPak reservoirs and HydraPak accessories. Please visit hydrapak.com for information on purchasing a bladder replacement. 

Here are a few items we couldn't repair:

Photos: (Left, Right) MICHAEL GORE, (Middle) KERN DUCOTE

When you are ready, start your repair online.