What is your returns policy?

We do not set a time limit on returns, though we ask that returns for fit or colour be made in a timely manner and that items be kept in new condition with tags attached.

We accept both current season and discounted items for return.

Items purchased from a Patagonia retail store that are new and with tags attached can be exchanged, returned for a refund or a gift card by filling the Return Form and providing the receipt.

If items are purchased online please go to our free return portals below;

Australian Returns Portal 

New Zealand Returns Portal 

Please note:

If the return is unable to be processed through these returns portals, please email [e-mail], who can assist with your return. 

When items have been purchased from an authorised dealer please contact their store for return or exchange.