How can I return an online order?

We can happily exchange, refund or supply a store credit for any online order that has not been worn and still has tags attached. For exchanges and refunds on these unused items, please visit the Australian Returns Portal HERE and follow the instructions below. 

Please note: exchanges can also be processed in any of our flagship Patagonia stores, however, all refunds must be processed via our online portal.

1. Enter your order number and email address associated with the order.

2. Select the item or items that you wish to return from the order. 

3. Choose your reason for return and then select your preferred method. Please note, if you would like to return multiple items for different return reasons, please repeat this for each item. Review and confirm your details to create your prepaid return shipping label.

4. Print your return shipping label and attach it to any parcel (ensure you don't cover the barcode with any sticky tape and remove any existing labeling if you are using an old satchel).

5. Drop off your return parcel at any Australia Post office so we can safely track its journey back to us.

6. It may take a few days to reach us, but we will get in touch once we have received your parcel and keep you updated as we process the return and issue a refund, credit or exchange.

If you’re still unsure, please reach out to our friendly customer service team for help via our Contact Form.