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Will my parcel make it for the Holidays?
How long will my order take to arrive?
What are your shipping rates? How much is shipping?
How can I return an online order?
What is your returns policy?
Can I return items to a Patagonia store?
How can I return my garment under the UPF recall?
What is your Ironclad Guarantee?
How do I send my Patagonia product in for repair?
How do I care for my item?
I found a website that sells Patagonia products. How do I know if it's legitimate?
Still need help?
Reach us via email or phone.
AU: 1800 326 889
Our customer service team are available
"Monday - Friday, 8:00am-5:30pm AEST."
Monday - Friday 9:00am-5:00pm AEST
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We guarantee everything we make.
If you are not satisfied with one of our products, return it for a repair, replacement or refund.
1% For The Planet
Since 1985, Patagonia has pledged 1% of all sales to the preservation and restoration of the natural environment.
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